About Orellan

ABOUT ORELLAN

Designed for homes that are lived in

Orellan creates furniture and lighting with a quiet, lasting presence—pieces shaped by natural materials, thoughtful proportions, and refined details. We believe good design should feel effortless in everyday life and grow more beautiful over time.

Natural materials, honest craftsmanship

We work with carefully selected materials such as solid wood, wood veneers, natural stone, metal finishes, and hand-applied textures chosen for their character and durability. Because these materials are naturally unique, variations in grain, tone, texture, and veining are part of what makes each piece distinctive.

We partner with trusted manufacturing facilities and material suppliers to support consistent quality, careful finishing, and reliable fulfillment for the U.S. market.

Made with care, delivered with clarity

We value transparency as much as craftsmanship. Product pages provide clear specifications, dimensions, material details, and key notes to help customers make informed decisions. At checkout, customers can review the latest order total and delivery details available for their location.

For larger items, delivery may be arranged through freight carriers, and appointment details are shared as soon as they become available.

A straightforward customer-first approach

If something is not right, we aim to resolve it in a practical, fair, and transparent way. Our policies are written to be clear and easy to follow so customers know what to expect before and after purchase.

Shipping coverage and service details are available in our Shipping Policy.

Return eligibility, timelines, and claim steps are available in our Return & Refund Policy.

Material-specific care guidance is available in our Care Guide.

Built to support customers with clarity

Orellan is a specialty home brand operated by Jiangxi Ruer Technology Co., Ltd.

Our design and operations team is based in Jiangxi, China, where we coordinate product development, customer support, and logistics with fulfillment and delivery partners serving customers in the United States.

How We Work

Material Selection
Carefully selected finishes, woods, stone, upholstery, and hardware chosen to meet the specifications of each product.

Quality Review
Each order is reviewed, inspected, and prepared with protective packaging before shipment.

Freight Coordination
Large furniture and oversized items are delivered through qualified freight and logistics partners.

Customer Support
Clear policies and responsive assistance are available before and after your purchase.

Global Fulfillment & U.S. Return Facility
Orellan works with manufacturing, fulfillment, and logistics partners to serve customers throughout the contiguous United States. Products may be manufactured or sourced through our partners in China and fulfilled through domestic or international logistics networks, depending on the item and availability.

Our U.S. facility supports certain logistics operations and approved returns:

Orellan Returns
160 Southcreek Parkway
Romeoville, IL 60446
United States

This facility is for logistics and pre-approved returns only. It is not a retail store, showroom, or walk-in customer service location.

Before returning any item, please contact support@orellan.com to request return authorization and receive the correct return instructions. Returns sent without prior authorization may be refused, delayed, or returned to the sender.