Shipping policy

At Orellan, we coordinate product inspection, protective packaging, and transportation to help ensure that furniture, lighting, and home décor items arrive safely. Free Standard Shipping is available for eligible orders delivered within the contiguous United States.

1. Shipping Coverage

Orellan currently ships to residential and commercial addresses within the contiguous United States only.

Destination	Availability
Contiguous United States (48 States)	Available
Alaska	Not Available
Hawaii	Not Available
Puerto Rico	Not Available
Guam and Other U.S. Territories	Not Available
P.O. Boxes	Not Available
APO, FPO, and DPO Addresses	Not Available

Please provide a complete and accessible street address when placing your order.

2. Order Processing and Cutoff Time

Order cutoff time: 2:00 PM Pacific Time, Monday through Friday.

Orders placed before the cutoff time generally begin processing on the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.

Processing time refers to the time required to confirm, inspect, prepare, and package an order before shipment. It does not include carrier transit time.

3. Estimated Delivery Time

Product Type	Processing Time	Transit Time	Estimated Delivery Time
Home Décor and In-Stock Items	2–5 Business Days	5–10 Business Days	7–15 Business Days
Large Furniture and Specialty Items	5–15 Business Days	10–20 Business Days	15–35 Business Days

Delivery estimates begin on the first business day after an order is successfully placed and payment is confirmed.

Certain handcrafted, oversized, customized, or made-to-order products may require additional preparation time. When a product has a longer estimated lead time, the relevant information will be displayed on the product page or communicated by email.

Delivery dates are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, address issues, holidays, and other circumstances outside our reasonable control may affect delivery.

4. Shipping Costs, Taxes, and Duties

Charge	Amount
Standard Shipping Within the Contiguous United States	Free
Applicable Sales Tax	Calculated at Checkout
Import Duties for U.S. Deliveries	Not Charged to the Customer

The applicable order total, including product charges, optional delivery upgrades, and sales tax where required, will be displayed at checkout before payment is completed.

Orellan does not add undisclosed standard shipping charges after an order has been placed. Optional services, including White Glove Delivery when available, are charged separately and will be clearly disclosed before purchase.

5. Standard Delivery

Free Standard Shipping may be completed by parcel carrier, ground carrier, or freight carrier, depending on the item's size, weight, and destination.

Standard Delivery includes delivery to the front door, curbside, driveway, loading area, or ground-level entrance, as determined by the carrier and the delivery location.

Standard Delivery does not include:

Delivery to a specific room
Carrying items upstairs or through elevators
Unpacking
Product assembly or installation
Removal of boxes, pallets, wooden crates, or other packaging materials

Customers are responsible for moving the item from the designated delivery point into the home or intended room.

6. White Glove Delivery

White Glove Delivery may be available for select furniture items and delivery locations. When available, the service and applicable fee will be displayed at checkout or confirmed by our customer service team before purchase.

The first eligible item is charged at $300, and each additional eligible item included in the same order is charged at $200. The total fee will be displayed at checkout before payment.

Depending on the item and destination, White Glove Delivery may include:

Delivery to an accessible room of choice
Unpacking
Basic furniture assembly
Removal of eligible packaging materials

White Glove Delivery does not include electrical work, wall mounting, ceiling installation, plumbing, structural modifications, or specialized installation unless expressly confirmed in writing.

Customers should verify doorways, hallways, stairways, elevators, and room dimensions before ordering. Additional charges may apply if the delivery location requires services that were not disclosed or arranged in advance.

7. Freight Delivery Appointments

Large furniture and oversized products may be delivered by a freight carrier. The carrier will contact you by phone, text message, or email to arrange a delivery date and estimated time window.

For scheduled freight deliveries:

An adult aged 18 or older must be present to accept and sign for the shipment.
The delivery address must be accessible to the carrier's vehicle.
The customer must provide accurate contact information.
Any access restrictions, gated entrances, limited roads, stairs, elevators, or building requirements should be disclosed before delivery.

Missed appointments, inaccessible locations, incorrect addresses, or unsuccessful delivery attempts may result in redelivery, storage, or return shipping charges.

8. Order Tracking

Once an order has shipped, a shipping confirmation email will be sent to the email address provided at checkout. The email will include available tracking information and carrier details.

Tracking information may take up to 48 hours to become active after the shipping confirmation is issued. Freight shipments may provide appointment updates directly through the carrier instead of standard parcel tracking.

Some orders may be shipped in multiple packages. In such cases, separate tracking numbers may be provided.

9. Shipping Delays

Unexpected delays may occur because of severe weather, carrier disruptions, holiday volume, transportation restrictions, natural disasters, or other circumstances outside our reasonable control.

When we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information by email. Please note that carrier estimates may change during transit.

For assistance with a delayed shipment, contact us at support@orellan.com and include your order number.

10. Address Changes

Please review your shipping address carefully before completing checkout.

Address changes are not guaranteed after an order has entered processing or has been transferred to the carrier. Requests to change an address may result in additional carrier fees or delivery delays.

Orellan is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

11. Damaged or Missing Shipments

Please inspect the exterior packaging when your order is delivered. If visible damage is present, note the damage on the carrier's delivery receipt before signing whenever possible.

If an item arrives damaged, incomplete, or incorrect, contact support@orellan.com within 48 hours of delivery. Please provide: