Billing Terms & Conditions

At Orellan, we are committed to transparent and secure payment practices. Please review the following billing terms before placing an order.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Google Pay
• PayPal Wallet
• Venmo

All payments are processed securely through Shopify and PCI-compliant payment providers.

We do not directly store full credit card information.

2. Billing Currency

All prices are listed and charged in U.S. Dollars (USD), unless otherwise specified at checkout.

If you are using a non-USD payment method, your bank or payment provider may apply currency conversion fees. Orellan is not responsible for additional fees charged by financial institutions.

3. When You Will Be Charged

Payment is collected at the time you place your order.

Orders will only enter processing after successful payment authorization.

4. Sales Tax

Sales Tax Orellan operates on a tax-inclusive pricing model. All applicable U.S.
local and state sales taxes are already fully included in the product prices displayed
on our website. No additional sales taxes will be added to your order summary at
checkout.

5. Customer Responsibilities & Carrier Incidentals

The price presented at checkout reflects your total purchase and standard fulfillment cost. Orellan does not apply any hidden commercial or regional surcharges. However, customers maintain full responsibility for the accuracy of the logistical information they provide.

Additional fees may be assessed strictly under the following customer-fault scenarios:

  • Incorrect Address Failures: If a shipment cannot be delivered and is returned to our hub due to an incorrect, incomplete, or invalid shipping address entered by the customer at checkout, any verified carrier-imposed address correction or return-to-freight fees will be the responsibility of the customer.

  • Missed Freight Appointments: For oversized furniture requiring scheduled freight delivery, if the carrier attempts delivery within the mutually agreed appointment window and the customer is absent or refuses entry without a verified product-damage justification, the carrier’s standardized re-delivery fee will be passed directly to the customer.

6. Pricing Accuracy

We strive to ensure pricing accuracy. However, in rare cases of pricing errors:

• We reserve the right to cancel affected orders
• A full refund will be issued if payment has already been processed

7. Promotional Codes & Discounts

Promotional codes must be applied at checkout.

Unless otherwise stated:

• Promotions cannot be combined
• Trade discounts cannot be combined with promotional offers

Orellan reserves the right to modify or discontinue promotions at any time.

8. White Glove Service Charges

White Glove Service Charges White Glove delivery is an optional service available
at checkout. Upgrading to this service incurs a transparent, flat-rate fee based strictly
on the number of eligible items in your cart (as detailed in our White Glove Delivery
Policy). These charges are fully displayed and calculated directly at checkout before
final payment; Orellan never applies unexpected post-purchase logistics surcharges.

9. Fraud Prevention

We reserve the right to cancel or hold orders that appear to involve:

• Suspicious payment activity
• High-risk transactions
• Incomplete billing information

Additional verification may be required before processing certain orders.

10. Contact Information

For billing-related inquiries:

support@orellan.com