Privacy policy

Last Updated: March 2, 2026

Orellan (“we,” “us,” or “our”) operates this website and provides related 
products and services (the “Services”). Orellan is operated by Jiangxi Ruer
Technology Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, phone number, and email address.

Payment Information
Payment details such as card information and transaction confirmations. Payment data is processed securely through third-party payment providers. We do not store full payment card numbers. All credit card transactions are processed using industry-standard SSL encryption.

Order & Transaction Information
Items viewed, added to cart, purchased, returned, or exchanged.

Account Information (if applicable)
Login credentials and preferences.

Communications
Information provided when contacting customer support.

Device & Usage Information
IP address, browser type, device information, pages visited, and interaction data collected via cookies and similar technologies.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Arrange shipping and returns

  • Provide customer support

  • Improve website functionality and user experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Send promotional communications, where permitted by law, and you may opt out at any time

3. Cookies, Analytics, and Advertising Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic

  • Improve website performance

  • Support advertising and remarketing efforts

We use Google Analytics to help us understand how visitors use our website. We also use Google Ads and related advertising technologies to provide targeted advertisements or marketing communications that may be relevant to your interests.

We may also use third-party technologies and service providers, including Shopify and related partners, to support analytics, advertising, remarketing, and website performance.

You can control cookies through your browser settings. You can also manage Google’s advertising settings through Google’s Ads Settings page.

4. How We Share Information

We may share personal information with:

  • Shopify, our e-commerce platform provider

  • Payment processors

  • Shipping and fulfillment partners

  • IT, hosting, and analytics providers

  • Marketing and advertising partners

  • Legal, regulatory, or governmental authorities when required by law

These service providers are authorized to use personal information only as necessary to provide services to us.

We do not sell personal information in exchange for monetary compensation.

We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.

5. International Data Transfers

Because we operate internationally, personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we take reasonable steps and use appropriate safeguards to protect personal information during international transfers.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information we hold about you

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Object to or restrict certain processing

  • Opt out of targeted advertising, where applicable

To exercise your rights, please contact us at:

Email: support@orellan.com

We will respond in accordance with applicable law.

For California Residents (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know the categories of personal information we have collected about you during the past 12 months

  • Know the categories of sources from which the personal information was collected

  • Know the business or commercial purposes for collecting, sharing, or using personal information

  • Know the categories of third parties with whom we share personal information

  • Request access to specific pieces of personal information

  • Request deletion of personal information, subject to applicable exceptions

  • Request correction of inaccurate personal information

  • Opt out of certain sharing or targeted advertising, where applicable

  • Not be discriminated against for exercising your privacy rights

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, address, email address, phone number, IP address, and online identifiers

  • Commercial information, such as order history and transaction details

  • Internet or electronic network activity information, such as browsing activity and interactions with our Services

  • Geolocation data derived from IP address or shipping information

  • Communications and customer service records

To submit a privacy rights request, please contact us at:

Email: support@orellan.com

We may take reasonable steps to verify your identity before processing your request.

8. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send you transactional, account-related, or service-related messages.

9. Children’s Privacy

Our Services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children.

10. Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Orellan
Operated by Jiangxi Ruer Technology Co., Ltd.
Email: support@orellan.com
Phone: +1(855) 608-0111
Address: Room B3-144, 2/F, Building B, Jiangxi Huigu - Honggu Creative Industry Park (Floors 1-6), No. 899 Xuefu Avenue, Hongjiaozhou, Honggutan District, Nanchang, Jiangxi, China