Privacy policy

Last Updated: August 3, 2026

Orellan (“Orellan,” “we,” “us,” or “our”) operates this website and provides the products, content, features, customer support, and related services made available through it collectively, the “Services.”

Orellan is operated by:

Jiangxi Ruer Technology Co., Ltd.
Room B3-144, 2nd Floor, Building B
Jiangxi Huigu–Honggu Creative Industry Park
No. 899 Xuefu Avenue, Hongjiaozhou
Honggutan District, Nanchang, Jiangxi, China

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, create an account, place an order, contact us, interact with our advertisements, or otherwise use the Services.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have received this Privacy Policy. Where consent is required by applicable law, we will request your consent separately.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Orellan website

• Customer accounts

• Product purchases and checkout

• Customer service communications

• Returns, refunds, replacements, and warranty requests

• Email and other marketing communications

• Cookies, pixels, analytics tools, and advertising technologies

• Social media interactions related to Orellan

• Other online or offline interactions that link to this Privacy Policy

This Privacy Policy does not apply to third-party websites, applications, or services that operate independently and maintain their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

A. Contact Information

We may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Business or company name, if provided

B. Order and Transaction Information

We may collect:

• Products viewed, saved, added to a cart, or purchased

• Order numbers

• Product quantities and configurations

• Billing and shipping details

• Payment status

• Transaction confirmations

• Shipping and delivery information

• Return, refund, cancellation, replacement, and exchange records

• Customer service and warranty history

• Discount codes and promotional offers used

C. Payment Information

Payments are generally processed by authorized third-party payment providers.

Depending on the payment method selected, those providers may collect payment card details, billing information, digital wallet information, fraud-prevention information, and other information needed to complete the transaction.

Orellan does not generally receive or store complete payment card numbers when the payment information is submitted directly to an authorized payment processor.

Payment providers process payment information in accordance with their own privacy policies, contractual obligations, and security practices.

D. Account Information

If customer accounts are available, we may collect:

• Account login details

• Account preferences

• Saved addresses

• Order history

• Wishlist or saved-item information

• Communication preferences

You are responsible for maintaining the confidentiality of your account credentials.

E. Customer Communications

When you communicate with us, we may collect:

• Emails and customer service messages

• Contact form submissions

• Telephone call details

• Product questions

• Complaints and feedback

• Photographs or videos submitted in connection with damaged, defective, missing, or incorrect products

• Return and refund documentation

• Records of our responses and resolutions

F. Device and Usage Information

When you use the Services, we and our service providers may automatically collect:

• IP address

• Browser type and version

• Device type

• Operating system

• Device identifiers

• Language settings

• Referring website or advertisement

• Pages viewed

• Links clicked

• Products viewed

• Cart and checkout interactions

• Date and time of visits

• Approximate location derived from an IP address

• Advertising identifiers

• Cookie identifiers

• Information about how you interact with the Services

G. Marketing and Advertising Information

We may collect information about:

• Marketing emails opened or clicked

• Advertisements viewed or selected

• Promotional campaigns associated with a visit or purchase

• Advertising audience information

• Marketing preferences

• Cookie and privacy choices

• Interactions with Orellan on third-party platforms

H. Information You Choose to Provide

We may collect other information that you voluntarily provide through surveys, reviews, promotions, customer service communications, or other interactions with us.

Please do not submit sensitive personal information unless it is reasonably necessary for us to respond to your request.

3. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you

• Automatically from your browser or device

• From Shopify and related e-commerce service providers

• From payment processors and financial service providers

• From shipping, freight, fulfillment, and logistics providers

• From fraud-prevention, identity-verification, and security providers

• From customer service and communication providers

• From analytics and advertising providers

• From social media platforms

• From business partners and service providers

• From publicly available sources, where permitted by law

4. How We Use Personal Information

We may use personal information for the following purposes:

A. Providing the Services

We may use personal information to:

• Operate and maintain the website

• Display products and website features

• Create and manage customer accounts

• Process and confirm orders

• Process payments

• Arrange shipping and delivery

• Provide tracking information

• Process returns, refunds, cancellations, and replacements

• Provide customer service

• Respond to questions and requests

B. Order Fulfillment and Customer Support

We may use personal information to:

• Verify order details

• Coordinate with warehouses and carriers

• Schedule freight deliveries

• Investigate missing or damaged shipments

• Review product damage or defect claims

• Verify eligibility for returns or refunds

• Communicate order and service updates

C. Website Improvement and Analytics

We may use personal information to:

• Understand how visitors use the Services

• Analyze website traffic and performance

• Diagnose technical problems

• Improve product pages, navigation, checkout, and customer support

• Measure the effectiveness of website content and advertising

• Develop new features and services

D. Security and Fraud Prevention

We may use personal information to:

• Detect, investigate, and prevent fraud

• Protect customer accounts

• Prevent unauthorized transactions

• Identify security incidents

• Protect our rights, property, customers, and Services

• Enforce our agreements and policies

E. Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails

• Provide product recommendations

• Personalize website content

• Measure advertising performance

• Create or measure advertising audiences

• Provide advertisements that may be relevant to your interests

• Conduct remarketing or targeted advertising

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

F. Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to lawful requests and legal processes

• Maintain tax, accounting, and transaction records

• Resolve disputes

• Establish, exercise, or defend legal claims

• Enforce our Terms of Service and other policies

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Maintain shopping cart and checkout features

• Remember preferences

• Keep customer accounts secure

• Analyze website traffic

• Understand visitor interactions

• Prevent fraud

• Measure marketing performance

• Support advertising and remarketing

• Personalize content and advertising

A. Necessary Cookies

Necessary cookies support essential website functions, including:

• Shopping cart features

• Checkout

• Account authentication

• Security

• Fraud prevention

• Privacy preference storage

Disabling necessary cookies may prevent parts of the Services from functioning properly.

B. Functional Cookies

Functional cookies may remember preferences such as language, region, account settings, or previously viewed products.

C. Analytics Cookies

Analytics technologies help us understand how visitors use the Services, identify technical issues, and improve website performance.

D. Advertising Cookies

Advertising technologies may be used to:

• Measure advertising campaigns

• Limit repeated advertisements

• Understand whether an advertisement resulted in a visit or purchase

• Build or measure advertising audiences

• Provide interest-based or targeted advertising

Depending on applicable law, certain disclosures of information through advertising technologies may be considered a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

6. Google Analytics and Google Advertising Services

We may use Google Analytics to understand how visitors interact with the Services.

Google Analytics may collect information such as:

• IP address

• Browser information

• Device information

• Pages viewed

• Website interactions

• Approximate location

• Cookie and device identifiers

We may also use Google Ads and related Google advertising services to measure advertising performance, conduct remarketing, and provide advertisements that may be relevant to users.

Google may process information collected through these services in accordance with its own privacy policies and contractual terms.

You may manage eligible cookie choices through our cookie banner or privacy preference center. You may also use browser settings and Google’s available advertising controls to manage certain advertising preferences.

7. Other Advertising and Analytics Providers

In addition to Google, we may use other analytics, advertising, social media, or marketing technologies.

These providers may collect device, usage, transaction, advertising, and interaction information through cookies, pixels, tags, or similar technologies.

Their processing of personal information may be governed by their own privacy policies and service terms.

8. Managing Cookies and Privacy Preferences

Depending on your location, you may be able to manage non-essential cookies through the cookie banner or privacy preference center displayed on our website.

You may also control cookies through your browser settings. Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block certain cookies

• Block all cookies

• Receive notifications before cookies are stored

Blocking or deleting cookies may affect website functionality, account features, checkout, saved preferences, or the availability of certain services.

Browser cookie controls may not, by themselves, opt you out of all disclosures considered a sale or sharing under applicable privacy laws.

Where required by law, you may use the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our website to submit an applicable opt-out request.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

A. E-Commerce Platform Providers

We use Shopify to host and operate certain e-commerce functions of the Services.

Shopify may process personal information to provide hosting, checkout, account, security, analytics, and other platform services.

B. Payment Providers

We may disclose transaction and order information to payment processors, digital wallet providers, banks, and fraud-prevention providers.

C. Shipping and Fulfillment Providers

We may disclose information to:

• Warehouses

• Fulfillment centers

• Parcel carriers

• Freight carriers

• Delivery providers

• White Glove Delivery providers

• Installation providers, where separately arranged

• Return logistics providers

Information disclosed may include your name, address, telephone number, email address, order details, delivery instructions, and other information necessary to complete the service.

D. Technology and Business Service Providers

We may disclose personal information to providers that support:

• Website hosting

• Cloud storage

• Customer service

• Email delivery

• Data analytics

• Cybersecurity

• Fraud prevention

• Accounting

• Legal compliance

• Business operations

E. Advertising and Marketing Partners

Subject to applicable law and your privacy choices, we may disclose online identifiers, device information, website interactions, commercial information, and advertising information to analytics and advertising partners.

Such disclosures may be considered a sale, sharing, or targeted advertising under certain U.S. state privacy laws.

F. Professional Advisers

We may disclose personal information to lawyers, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

G. Legal and Regulatory Authorities

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, or lawful government request

• Protect the rights or safety of Orellan, our customers, or others

• Investigate fraud or unlawful activity

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

H. Business Transfers

If Orellan or its business assets are involved in a merger, acquisition, financing, restructuring, bankruptcy, sale, or transfer, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

I. With Your Direction or Consent

We may disclose personal information when you direct us to do so or provide consent.

10. Service Providers and Independent Businesses

Some recipients process personal information on our behalf as service providers or contractors.

Other recipients, including certain payment processors, carriers, advertising platforms, and technology providers, may process personal information as independent businesses or in another capacity permitted by applicable law.

Their handling of personal information may also be governed by their own privacy policies, contractual obligations, and legal requirements.

11. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary compensation.

However, our use of certain advertising, analytics, remarketing, and e-commerce technologies may constitute “selling” or “sharing” personal information, or processing personal information for targeted advertising, under certain U.S. state privacy laws.

The categories of personal information that may be sold or shared for these purposes include:

• Identifiers, such as IP address, cookie identifiers, and device identifiers

• Internet or electronic network activity

• Commercial information

• Approximate geolocation

• Advertising and interaction information

• Inferences regarding interests or preferences

The categories of recipients may include:

• Advertising networks

• Analytics providers

• Social media platforms

• E-commerce advertising partners

• Marketing technology providers

Where required by law, you may opt out through the privacy choices link available on our website.

You may also contact us at support@orellan.com.

12. Global Privacy Control

Where required by applicable law, we recognize eligible opt-out preference signals, such as the Global Privacy Control, sent by a supported browser or device.

An eligible signal generally applies to the browser or device from which it is sent. If we can reasonably associate the signal with a customer account, we may apply the request to that account as required by applicable law.

You may need to submit a separate request for other browsers, devices, or accounts.

Your Privacy Choices

13. International Data Processing

Orellan is operated by Jiangxi Ruer Technology Co., Ltd., which is located in China.

Our e-commerce platform, payment providers, logistics providers, customer service providers, advertising providers, analytics providers, and other service providers may operate in the United States, China, or other countries.

As a result, personal information may be transferred to, stored in, or processed in a country outside the state, province, or country where you live.

Privacy and data protection laws in those locations may differ from the laws in your jurisdiction.

Where required by applicable law, we use reasonable contractual, technical, and organizational measures in connection with international transfers of personal information.

14. Data Retention

We retain personal information for no longer than reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

The applicable retention period depends on factors including:

• The type and sensitivity of the information

• The purposes for which it was collected

• The duration of our relationship with you

• Whether you maintain an active account

• The time needed to fulfill orders

• The time needed to process returns, refunds, disputes, warranties, or customer service requests

• Tax, accounting, payment, fraud-prevention, and recordkeeping requirements

• Applicable statutes of limitation

• The need to establish, exercise, or defend legal claims

• Legal and regulatory requirements

Order and transaction records may be retained for the period required by applicable tax, accounting, consumer protection, payment, and fraud-prevention laws.

Customer service records may be retained for a reasonable period to resolve requests, document the resolution, and manage future inquiries.

Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant marketing purpose.

Cookie and advertising information may be retained according to our settings and the retention practices of the applicable technology provider.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls

• Password and account protections

• Secure connections

• Service-provider assessments

• Fraud-prevention measures

• Internal data-handling procedures

However, no method of transmission over the Internet and no method of electronic storage can be guaranteed to be completely secure.

You are responsible for using a secure password and protecting your account credentials.

16. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Confirm whether we process your personal information

• Request access to personal information

• Request a copy of personal information

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request data portability

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain sales or sharing of personal information

• Opt out of targeted advertising

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Appeal a decision regarding a privacy request, where applicable

• Be free from unlawful discrimination for exercising a privacy right

These rights are subject to applicable exceptions and limitations.

For example, we may retain certain information when reasonably necessary to:

• Complete a transaction

• Provide a requested product or service

• Detect fraud

• Maintain security

• Comply with legal obligations

• Keep required business records

• Exercise or defend legal claims

17. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

Email: support@orellan.com
Phone: +1 (855) 608-0111

You may also use the privacy choices link available on our website for applicable opt-out requests.

Please include enough information for us to understand and process your request.

We may request information reasonably necessary to verify:

• Your identity

• Your state of residence

• The personal information associated with you

• Your authority to submit the request

We will use verification information only for verification, security, fraud-prevention, and compliance purposes.

We will respond within the period required by applicable law. If we need additional time, we will notify you where required.

18. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

• Written proof that the agent is authorized to act for you

• Verification of the agent’s identity

• Direct confirmation from you

• Verification of your identity

An authorized agent may also be required to provide evidence of a valid power of attorney where applicable.

19. Appeals

Residents of certain U.S. states may have the right to appeal our decision regarding a privacy request.

To submit an appeal, email support@orellan.com and state that you are appealing a privacy request decision. Include the original request details and the reason you believe the decision should be reconsidered.

We will review and respond to the appeal as required by applicable law.

20. California Privacy Notice

This section supplements the other information in this Privacy Policy and applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Orellan and the relevant processing activity.

A. California Privacy Rights

Subject to applicable exceptions, California residents may have the right to:

• Know the categories of personal information we collected

• Know the categories of sources from which personal information was collected

• Know the business or commercial purposes for collecting, selling, or sharing personal information

• Know the categories of third parties to whom personal information was disclosed

• Request access to specific pieces of personal information

• Request deletion of personal information

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information

• Limit certain uses and disclosures of sensitive personal information, where applicable

• Receive information in a portable and readily usable format

• Not receive discriminatory treatment for exercising an applicable right

B. Categories Collected During the Preceding 12 Months

During the preceding 12 months, we may have collected the following categories of personal information:

Category	Examples	Collected
Identifiers	Name, email address, postal address, telephone number, IP address, account identifier, cookie identifier	Yes
Customer record information	Contact information, shipping information, billing information	Yes
Commercial information	Products viewed or purchased, order history, transaction information, returns and refunds	Yes
Internet or electronic network activity	Browsing activity, website interactions, device and browser information	Yes
Geolocation information	Approximate location derived from IP address and shipping location	Yes
Audio, electronic, or visual information	Customer service messages, photographs, or videos submitted by customers	Yes
Inferences	Product interests or advertising preferences inferred from interactions	Possibly
Sensitive personal information	Account login information and payment-related information processed as necessary to provide requested services	Limited

We do not seek to collect sensitive personal information for the purpose of inferring characteristics about consumers.

C. Business or Commercial Purposes

We may collect, use, or disclose these categories for the purposes described in this Privacy Policy, including:

• Providing products and services

• Processing orders and payments

• Arranging shipping

• Providing customer support

• Processing returns and refunds

• Maintaining accounts

• Security and fraud prevention

• Website analytics

• Advertising and marketing

• Legal and regulatory compliance

• Internal business operations

D. Categories Disclosed for Business Purposes

During the preceding 12 months, we may have disclosed the following categories for business purposes:

• Identifiers

• Customer record information

• Commercial information

• Internet or electronic network activity

• Approximate geolocation information

• Customer communications and visual information

• Limited sensitive personal information needed to provide requested services

These categories may have been disclosed to:

• Shopify

• Payment processors

• Warehouses and fulfillment providers

• Shipping and freight carriers

• Customer service providers

• Hosting and technology providers

• Fraud-prevention and security providers

• Analytics providers

• Professional advisers

• Government and regulatory authorities where required

E. Categories Sold or Shared

We do not sell personal information for monetary compensation.

However, during the preceding 12 months, we may have sold or shared the following categories, as those terms are defined under California law, through advertising, analytics, or remarketing technologies:

• Identifiers

• Internet or electronic network activity

• Commercial information

• Approximate geolocation

• Advertising and interaction information

• Inferences regarding interests or preferences

These categories may have been sold or shared with:

• Advertising networks

• Analytics providers

• Social media platforms

• Marketing technology providers

• E-commerce advertising partners

F. Sale or Sharing of Minors’ Information

We do not knowingly sell or share the personal information of consumers under 16 years of age without the affirmative authorization required by applicable law.

G. Financial Incentives

We do not currently offer a financial incentive or price difference in exchange for collecting, selling, or sharing personal information.

H. California “Shine the Light”

California residents may request certain information concerning disclosures of personal information to third parties for their own direct marketing purposes, to the extent applicable.

To submit a request, contact support@orellan.com and include “California Shine the Light Request” in the subject line.

21. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights regarding:

• Access

• Correction

• Deletion

• Data portability

• Targeted advertising

• Sale of personal information

• Certain profiling activities

• Appeals

The availability and scope of these rights depend on your state of residence and applicable law.

You may submit a request using the methods listed in the “How to Exercise Your Privacy Rights” section.

22. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email.

We may continue to send non-promotional communications, including:

• Order confirmations

• Shipping notifications

• Delivery updates

• Account notices

• Return and refund messages

• Customer service responses

• Security or legal notices

Unsubscribing from promotional emails does not automatically disable advertising cookies or submit a sale or sharing opt-out request. Those choices must be managed through the applicable privacy preference tools.

23. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

We do not knowingly sell or share personal information belonging to consumers under 16 without the authorization required by applicable law.

If you believe that a child has provided personal information to us, contact support@orellan.com so that we can review the matter and take appropriate action.

24. Third-Party Websites and Services

The Services may contain links to third-party websites, social media platforms, payment services, or other services that we do not control.

We are not responsible for the privacy, security, content, or practices of those third parties.

We encourage you to review the privacy policy of each third-party service before providing personal information.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our practices

• Our Services

• Technology

• Legal requirements

• Regulatory guidance

• Business operations

The updated version will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice of material changes.

26. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact:

Orellan
Operated by Jiangxi Ruer Technology Co., Ltd.

Email: support@orellan.com
Phone: +1 (855) 608-0111

Business Address:
Room B3-144, 2nd Floor, Building B
Jiangxi Huigu–Honggu Creative Industry Park
No. 899 Xuefu Avenue, Hongjiaozhou
Honggutan District, Nanchang, Jiangxi, China