Limited Warranty

Last Updated: August 3, 2026

Orellan provides this Limited Warranty for eligible furniture and lighting products purchased through the Orellan website.

This Limited Warranty covers qualifying defects in materials and workmanship that arise during normal residential use within the applicable warranty period.

This Limited Warranty is provided by:

Orellan
Operated by Jiangxi Ruer Technology Co., Ltd.

This warranty is in addition to any rights or remedies that cannot be excluded under applicable law.

1. Who Is Covered

This Limited Warranty applies only to:

• The original retail purchaser

• Products purchased directly through the Orellan website

• Products used for normal residential purposes

• Products located within the contiguous United States

• Products for which valid proof of purchase can be provided

This warranty is not transferable to a subsequent owner unless applicable law requires otherwise.

Trade, wholesale, hospitality, commercial, rental, staging, or other non-residential purchases may be subject to separate written warranty terms.

2. When Warranty Coverage Begins

The applicable warranty period begins on the date the product is delivered, as shown by the carrier’s delivery confirmation or other available delivery records.

A replacement part, repaired component, replacement product, or substitute product does not restart the original warranty period.

Unless otherwise required by law, repaired or replaced products remain covered for the remainder of the original applicable warranty period.

3. Indoor Upholstery Warranty

The following warranty periods apply to eligible indoor upholstered furniture used under normal residential conditions.

Normal Upholstery Changes Not Covered

The following are generally considered normal characteristics or normal wear and are not covered:

• Cushion softening

• Cushion compression

• Wrinkling

• Fabric pilling caused by use

• Fading

• Dye transfer

• Staining

• Stretching

• Leather creasing

• Leather patina

• Minor variation in tailoring

• Changes caused by body weight or repeated use

• Feather or fiber migration

• Normal loss of cushion loft

Cushions should be rotated and maintained according to the applicable Care Guide.

4. Indoor Furniture Warranty

The following warranty periods apply to eligible indoor residential furniture.

Surface and Cosmetic Conditions Not Covered

Unless caused by a verified manufacturing defect, this warranty does not cover:

• Surface scratches

• Chips

• Impact damage

• Water rings

• Heat marks

• Stains

• Etching

• Discoloration

• Finish wear

• Oxidation

• Tarnishing

• Patina

• Minor surface irregularities

• Damage caused by household cleaners

• Damage caused by objects placed directly on the surface

5. Lighting Warranty

The following warranty periods apply to eligible residential lighting products.

Replaceable light bulbs are not covered unless the product page expressly states otherwise.

Normal reduction in LED brightness, minor differences in color temperature, and changes caused by incompatible dimmers, voltage conditions, or improper installation are not considered manufacturing defects.

6. Electrical Certification and Installation

Orellan lighting products are intended to meet the specifications and safety requirements stated on the applicable product page.

Only products specifically identified as UL Listed, UL Certified, ETL Listed, or otherwise certified by a recognized testing organization should be understood to carry that certification.

Certification claims apply only to the specific product, model, configuration, and certification mark identified on the product, packaging, label, product page, or applicable certification record.

Hardwired lighting must be installed by an appropriately qualified professional where required by product instructions, electrical codes, building requirements, or applicable law.

Warranty coverage may be denied for damage caused by:

• Improper installation

• Incorrect wiring

• Incompatible voltage

• Exceeding the stated maximum wattage

• Use of an incompatible dimmer

• Unauthorized electrical modification

• Failure to follow installation instructions

• Use of unapproved replacement components

7. Natural Materials and Handcrafted Characteristics

Many Orellan products include natural, handcrafted, hand-finished, or individually assembled materials.

Natural and expected variations may include:

• Wood grain

• Knots

• Color variation

• Stone veining

• Mineral deposits

• Surface texture

• Pattern variation

• Glass bubbles

• Minor waviness

• Weld marks

• Tool marks

• Hand-applied finish variation

• Oxidation

• Patina

• Variations in rattan, cane, leather, marble, alabaster, and other natural materials

These characteristics are generally not considered defects unless they materially affect the product’s safe use or structural function.

Natural materials may also change gradually because of age, light, humidity, temperature, use, and environmental conditions.

8. What This Warranty Does Not Cover

This Limited Warranty does not cover damage or deterioration caused by:

• Normal wear and tear

• Accidents

• Misuse

• Abuse

• Neglect

• Improper handling

• Improper cleaning

• Failure to follow the Care Guide

• Improper storage

• Excessive moisture

• Excessive dryness

• Direct sunlight

• Extreme temperature changes

• High or low humidity

• Water exposure

• Fire, smoke, or flooding

• Pet damage

• Insect or pest damage

• Moving or transportation after delivery

• Unauthorized repair

• Unauthorized modification

• Incorrect assembly

• Improper installation

• Incorrect electrical wiring

• Use of incompatible electrical components

• Commercial or non-residential use

• Outdoor use unless the product is specifically designated for outdoor use

• Use outside the product’s intended purpose

• Failure to comply with stated weight limits

• Damage caused by a third-party installer, mover, carrier, or service provider not arranged by Orellan

• Damage caused by customer-supplied fabrics, materials, parts, or modifications

9. Additional Exclusions

This warranty does not cover:

• Minor differences between digital images and the delivered product

• Customer preference regarding color, texture, size, comfort, or appearance

• Damage that occurs after delivery and is unrelated to a manufacturing defect

• Floor, wall, ceiling, or property damage caused during customer-arranged installation

• Labor charges from a third party unless approved by Orellan in writing before the work is performed

• Removal or reinstallation costs

• Electrical, construction, structural, or building modification costs

• Loss of use

• Lost income

• Commercial losses

• Incidental or consequential damages where exclusion is permitted by law

Nothing in this section excludes liability or remedies that cannot lawfully be limited.

10. Clearance and Final Sale Products

Clearance and Final Sale products remain covered for verified manufacturing defects only if the product page or written sale terms state that warranty coverage applies.

Cosmetic conditions, disclosed imperfections, open-box conditions, floor-model wear, or other conditions clearly disclosed before purchase are not covered as defects.

11. Products Not Eligible for Warranty Coverage

Warranty coverage may be denied when:

• Proof of purchase cannot be provided

• The product identification label or serial number has been removed or altered

• The product was not purchased directly from Orellan

• The product was resold or transferred

• The product was used commercially without separate written coverage

• The product was altered or repaired without authorization

• The claimed issue cannot be verified

• The product is unavailable for inspection

• The damage falls within an exclusion listed in this policy

A warranty claim will not be denied solely because a customer used an independent repair service unless the independent repair or modification caused or contributed to the claimed damage.

12. Relationship to the 30-Day Return Policy

The Return and Refund Policy and this Limited Warranty serve different purposes.

During the First 30 Days After Delivery

Eligible return requests submitted within 30 calendar days of delivery are governed by the Return and Refund Policy.

Products that arrive damaged, defective, incomplete, or incorrect should be reported as soon as possible in accordance with that policy.

After the 30-Day Return Period

After the 30-day return period has ended:

• Change-of-mind returns are generally no longer accepted.

• A product with a qualifying manufacturing defect may remain eligible for warranty service during the applicable warranty period.

• Warranty remedies may include parts, repair assistance, replacement, substitution, or another appropriate resolution.

• A full refund is not automatically available solely because a warranty claim is approved.

• Any mandatory statutory remedy remains available where required by law.

The end of the return period does not cancel valid warranty coverage or any legal rights that cannot be waived.

13. How to Submit a Warranty Claim

To submit a warranty claim, contact:

Email: support@orellan.com
Phone: +1 (855) 608-0111

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Please provide:

• Your full name

• Order number

• Product name

• Delivery date

• Description of the issue

• Date the issue was first noticed

• Clear photographs of the complete product

• Close-up photographs of the affected area

• Video showing the issue, where relevant

• Photographs of the product label or electrical label, where applicable

• Information about assembly or installation

• Installer information, where relevant

• Any other documentation reasonably requested to evaluate the claim

Do not discard the product or affected component while a warranty claim is under review unless instructed by Orellan.

14. Warranty Claim Review

After receiving a claim, Orellan may:

• Request additional photographs or video

• Request product measurements

• Request installation records

• Request an electrician’s or technician’s findings

• Arrange a remote assessment

• Request inspection of the product

• Request return of the affected component

• Request other reasonable evidence needed to evaluate the claim

Submitting a claim does not automatically establish that the issue is covered.

We will evaluate whether:

• The claim was submitted within the applicable warranty period

• The claimant is the original purchaser

• The condition is a manufacturing defect

• An exclusion applies

• The product was used and maintained appropriately

• The requested remedy is reasonably available

15. Available Warranty Remedies

If Orellan confirms that a product has a covered manufacturing defect, we may provide an appropriate remedy based on:

• The nature of the defect

• The affected component

• Product availability

• Safety considerations

• Repair feasibility

• Cost and proportionality

• Applicable legal requirements

Available remedies may include:

• Replacement hardware

• Replacement parts

• Replacement cushion cores

• Replacement upholstery components

• Repair instructions or assistance

• An approved local repair

• Replacement of the affected product

• A comparable substitute

• A partial refund accepted by the customer

• A full refund where repair or replacement is unavailable, impractical, unsuccessful, or required by law

We will not require a customer to accept a partial refund as the only remedy when another remedy is required by applicable law.

16. Replacement Parts

Replacement parts are subject to availability.

A replacement component may differ slightly in:

• Color

• Finish

• Grain

• Texture

• Hardware design

• Manufacturing detail

This may occur because of natural material variation, supplier changes, production updates, or product discontinuation.

We will make reasonable efforts to provide a compatible replacement.

17. Discontinued Products

If the original product or component is discontinued or unavailable, Orellan may offer:

• A compatible replacement component

• A comparable substitute product

• An approved repair

• A partial refund

• Another reasonable resolution

A substitute product may differ from the original in appearance, material, dimensions, or features.

We will disclose material differences before completing an exchange.

18. Return of Products or Components

Orellan may require the affected product or component to be returned before completing certain warranty remedies.

Do not send a product to the original shipping address or to an Orellan facility without written authorization.

If a return is required, we will provide:

• Return authorization

• The approved return address

• Packaging instructions

• Carrier or pickup instructions

• Information about applicable shipping responsibility

Approved domestic warranty returns may be directed to:

Orellan Returns
160 Southcreek Parkway
Romeoville, IL 60446
United States

Depending on the product, shipment origin, carrier, and claim circumstances, a different authorized return address may be provided.

The return address stated in the written authorization controls.

19. Warranty Shipping Costs

For a verified covered manufacturing defect, Orellan will cover reasonable and approved shipping costs necessary to provide the authorized warranty remedy.

Orellan is not responsible for unauthorized shipping, expedited shipping selected without approval, or third-party charges incurred without prior written authorization.

Customers must follow the provided packaging and transportation instructions.

Damage caused by inadequate return packaging may not be covered.

20. Installation, Removal, and Labor Costs

Unless required by applicable law or approved by Orellan in writing, this Limited Warranty does not cover:

• Third-party diagnostic fees

• Electrician fees

• Installer fees

• Furniture assembly fees

• Removal costs

• Reinstallation costs

• Wall or ceiling repair

• Building modification

• Equipment rental

• Crane or lift service

• Storage fees

• Other incidental labor expenses

Contact Orellan before arranging paid repair or diagnostic services.

Unauthorized third-party costs may not be reimbursed.

21. Time Required for Warranty Service

The time required to resolve a warranty claim depends on:

• The nature of the issue

• The evidence required

• Product and part availability

• Production lead time

• Carrier availability

• Customer location

• The type of remedy approved

We will provide available updates during the claim process.

Delivery and completion dates for replacement parts or products are estimates unless expressly guaranteed in writing.

22. No Unauthorized Warranty Changes

No employee, representative, retailer, installer, carrier, or service provider may modify or expand this Limited Warranty unless the change is provided in writing by an authorized Orellan representative.

Customer service discussions do not alter this warranty unless Orellan provides a clear written commitment applicable to the specific claim.

23. Limitation of Damages

To the extent permitted by applicable law, Orellan is not responsible under this Limited Warranty for incidental, indirect, special, or consequential damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

This limitation does not apply to liability that cannot lawfully be excluded.

24. State Law Rights

This Limited Warranty gives you specific legal rights.

You may also have other rights that vary by state.

Nothing in this Limited Warranty limits or excludes any mandatory right or remedy available under applicable federal or state law.

25. Changes to This Limited Warranty

Orellan may update this Limited Warranty from time to time.

An update will not retroactively reduce the written warranty coverage applicable to a product purchased before the updated policy became effective.

The warranty terms available at the time of purchase generally apply to that purchase, except where applicable law requires otherwise.

26. Contact Information

For warranty questions or claims, contact:

Orellan Customer Support Team

Email: support@orellan.com
Phone: +1 (855) 608-0111

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Operated by:
Jiangxi Ruer Technology Co., Ltd. 

Registered Business Address:
Room B3-144, 2nd Floor, Building B
Jiangxi Huigu–Honggu Creative Industry Park
No. 899 Xuefu Avenue, Hongjiaozhou
Honggutan District, Nanchang, Jiangxi 330077
China