Terms of service

Welcome to Orellan. This website (the "Site") and its related services are owned and operated by Orellan, a brand managed legally by Jiangxi Ruer Technology Co., Ltd.

Throughout the Site, the terms “we,” “us,” and “our” refer to Orellan. By visiting our Site, browsing our product catalog, or purchasing furniture and lighting items from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.

If you do not agree to all the terms and conditions of this agreement, please do not access the website or use any of our services.

1. Company Information & Transparency

This website is operated by Jiangxi Ruer Technology Co., Ltd. Our contact and legal details are as follows:

  • Legal Business Entity Name: Jiangxi Ruer Technology Co., Ltd.

  • Brand Name: Orellan

  • Registered Corporate Address: Room B3-144, 2/F, Building B, Jiangxi Huigu - Honggu Creative Industry Park (Floors 1-6), No. 899 Xuefu Avenue, Hongjiaozhou, Honggutan District, Nanchang, Jiangxi, 330077, China

  • Primary Customer Support Email: support@orellan.com

  • Wholesale & Trade Email: trade@orellan.com

2. Eligibility & Use of Website

By using this Site, you confirm and represent that you are at least 18 years of age and possess the full legal capacity to enter into binding purchasing agreements in your jurisdiction. You agree not to use our products or website for any unlawful, unauthorized, or fraudulent purposes, nor may you violate any local regulations through the use of our service.

3. Product Information & Accuracy

We display our furniture and architectural lighting collections as accurately as possible on our online store. However, please note:

  • Visual Variations: Actual product colors, textures, and finishes may feature minor variations depending on your digital display settings, studio lighting, or screen calibrations.

  • Natural Materials: Products constructed from premium natural elements (such as solid white oak, marble veining, or genuine porcelain) naturally feature distinct characteristics in grain, pattern, texture, and tone. These inherent attributes are marks of authenticity, not defects.

  • Corrections: We reserve the right, without prior notice, to correct any inadvertent typos, inaccuracies, or omissions relating to product descriptions, dimensions, pricing, or stock availability.

4. Order Review and Acceptance

All orders placed on our website are subject to availability and formal order review. An order confirmation email indicates that we have successfully received your order request, but does not constitute final acceptance of your order.

In rare and specific circumstances (such as clear system pricing errors, failed payment authorization, verified fraudulent activity flag by our payment processors, or unexpected warehouse inventory shortages), we reserve the right to cancel or limit an order. If we must cancel your order after payment has been completed, we will notify you immediately via email, explain the transparent reason, and issue a 100% full refund to your original payment method within 5–10 business days.

5. Pricing, Payment, and Taxes

All prices listed on Orellan are displayed strictly in U.S. Dollars (USD). Payment must be completed securely at checkout before order processing, quality inspection, and fulfillment logistics begin.

  • Payment Safety: We do not store, view, or process full credit card numbers on our servers. All transactions are securely handled through PCI-compliant, encrypted third-party payment providers. Accepted methods include major credit cards and premium checkout services (Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay).

  • Taxes: 

    Prices and Taxes All product prices listed on our website are inclusive of 
    applicable U.S. local and state sales taxes. Orellan operates on a
    comprehensive tax-inclusive pricing model. No additional sales taxes or
    handling fees will be added to your order order summary at checkout.

6. Shipping & Risk of Loss

All shipments of our ready-to-ship collections are dispatched via secure domestic logistics routes from our U.S. facility. Estimated delivery windows outlined in our Shipping Policy are realistic projections and not absolute legal guarantees.

The legal risk of loss and product title officially transfers to the consumer upon successful carrier-confirmed delivery to the shipping address provided at checkout. Immediate delivery damage or manufacturing defects remain fully protected under the clear remedies listed in our Return & Refund Policy.

7. Returns & Refunds

All customer change-of-mind returns, restocking fees (15%), damage claims, and return address allocations are strictly governed by our standalone Return & Refund Policy. Orellan strictly enforces those guidelines to maintain sustainable, high-fidelity fulfillment operations.

8. Order Cancellation

Order cancellations, timeline limits, and processing restrictions are strictly subject to the conditions outlined in our standalone Return & Refund Policy.

9. Intellectual Property

All original content featured across this Site—including but not limited to brand text, professional photography, digital product renders, logos, structural design graphics, icons, and overall aesthetic layout—is the exclusive intellectual property of Orellan and its parent corporation. Any unauthorized reproduction, commercial distribution, or modification of these assets without explicit written consent is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable consumer protection laws, Orellan shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of or inability to use our website, or from the improper self-assembly, incorrect electrical wiring, or misuse of our furniture and lighting products.

11. Force Majeure & Logistical Disruptions

Orellan relies on a premium freight network to transport our curated, large-scale design pieces. While we strive for seamless fulfillment, Orellan shall not be held contractually liable for delays or failure to perform obligations resulting directly from circumstances beyond our reasonable control. These include, but are not limited to, acts of God, extreme weather events, or domestic carrier strikes. In such rare instances, affected customers will be proactively notified via email, and we will remain dedicated to providing real-time tracking solutions and ongoing support.

12. Electronic Communications

By using this website or contacting us via email, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

13. Indemnification

You agree to indemnify, defend, and hold harmless Orellan and its affiliates, officers, employees, agents, and service providers from any claims, liabilities, damages, losses, or expenses arising from your misuse of the website or your violation of these Terms of Service.

14. Severability

If any singular provision within these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the remaining provisions shall continue in full legal force and effect.

15. Entire Agreement

These Terms, combined with our Shipping Policy, Return & Refund Policy, and Privacy Policy, constitute the absolute transactional and operating agreement between you and Orellan regarding your use of the website and services.

16. Governing Law and Consumer Protection

These Terms and any separate transactions or agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the People’s Republic of China, applicable to the registered location of Jiangxi Ruer Technology Co., Ltd.

However, we fully respect international consumer rights. Nothing in these Terms shall limit, exclude, or modify any mandatory consumer protection rights, statutory warranties, and statutory remedies available to you under the federal or state laws of your country of residence (such as the United States), which cannot legally be excluded or waived by contract.

17. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those revised Terms.

18. Contact Information

For questions regarding these Terms of Service, or to submit an official request, please contact us directly via our compliance mailbox:

Orellan Customer Support Team

  • Email: support@orellan.com

  • Phone: +1(855) 608-0111
     

  • Official Corporate Address: Room B3-144, 2/F, Building B, Jiangxi Huigu - Honggu Creative Industry Park (Floors 1-6), No. 899 Xuefu Avenue, Hongjiaozhou, Honggutan District, Nanchang, Jiangxi, 330077, China