Terms of service

Last Updated: August 3, 2026

Welcome to Orellan.

This website, including its content, features, product listings, checkout functions, and related services, is referred to in these Terms as the “Site” or the “Services.”

The Site is operated by Jiangxi Ruer Technology Co., Ltd. under the brand name Orellan. Throughout these Terms of Service, the terms “Orellan,” “we,” “us,” and “our” refer to Jiangxi Ruer Technology Co., Ltd. and the Orellan brand, as applicable.

These Terms of Service, together with the policies and notices referenced in them, govern your access to and use of the Site and your purchase of products from Orellan.

By accessing the Site, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms. If you do not agree to these Terms, you should not access the Site, submit an order, or use the Services.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded or waived.

1. Company Information

The Site is operated by:

Legal Business Entity: Jiangxi Ruer Technology Co., Ltd.
Brand Name: Orellan

Registered Business Address:
Room B3-144, 2nd Floor, Building B
Jiangxi Huigu–Honggu Creative Industry Park
No. 899 Xuefu Avenue, Hongjiaozhou
Honggutan District, Nanchang, Jiangxi 330077
China

Customer Support Email: support@orellan.com
Phone: +1 (855) 608-0111

2. Eligibility and Use of the Site

You must have the legal capacity to enter into a binding agreement in your jurisdiction to place an order through the Site.

If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and authorization of a parent or legal guardian.

You agree not to:

  • Use the Site for unlawful, fraudulent, or unauthorized purposes

  • Submit false, inaccurate, or misleading information

  • Impersonate another person or entity

  • Attempt to gain unauthorized access to the Site, customer accounts, servers, or connected systems

  • Introduce viruses, malicious code, or other harmful technologies

  • Interfere with the security or operation of the Services

  • Scrape, copy, reproduce, or commercially exploit Site content without authorization

  • Use the Services in a manner that violates applicable law or the rights of another person

We may restrict or terminate access to the Services when reasonably necessary to protect the Site, our customers, our rights, or applicable legal obligations.

3. Product Information

We make reasonable efforts to present accurate product descriptions, images, dimensions, materials, finishes, availability, and specifications.

However, minor differences may occur.

A. Colors and Digital Displays

Product colors and finishes may appear differently depending on:

  • Screen type

  • Display settings

  • Color calibration

  • Browser settings

  • Photography lighting

  • Ambient lighting in the customer’s space

Digital images are provided as a visual reference and may not reproduce every material or finish with complete accuracy.

B. Natural Material Variations

Products containing natural or handcrafted materials may vary in:

  • Wood grain

  • Knots

  • Mineral deposits

  • Stone veining

  • Color

  • Texture

  • Pattern

  • Surface markings

  • Finish absorption

These variations may be inherent characteristics of materials such as wood, stone, marble, leather, metal, glass, ceramic, porcelain, alabaster, rattan, or other handcrafted materials.

Reasonable natural variation is not necessarily considered a manufacturing defect.

C. Dimensions

Product dimensions are approximate unless expressly stated otherwise.

Furniture and lighting products may have minor measurement variations resulting from handcrafted production, upholstery, material tolerances, measurement methods, or assembly.

Customers are responsible for reviewing product dimensions and confirming that the product is suitable for:

  • The intended room

  • Doorways

  • Hallways

  • Stairways

  • Elevators

  • Building entrances

  • Ceiling height

  • Electrical junction boxes

  • Installation locations

D. Corrections and Updates

We may correct typographical errors, inaccurate descriptions, incorrect dimensions, pricing errors, availability information, or other inadvertent errors.

Where a correction materially affects an order that has already been submitted, we will contact the customer before proceeding whenever reasonably possible.

4. Product Availability

Product availability may change without notice.

A product shown as available may become unavailable because of:

  • Inventory changes

  • Simultaneous customer orders

  • Supplier limitations

  • Quality-control results

  • Production delays

  • Shipping restrictions

  • Discontinuation

  • Website or inventory-system errors

Adding a product to a cart does not reserve it.

We may limit quantities or discontinue a product where reasonably necessary.

If an ordered item becomes unavailable, we may contact you to offer an appropriate alternative, revised fulfillment estimate, or cancellation and refund.

5. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products listed in the order.

An automated order confirmation confirms that we received the order. It does not necessarily constitute final acceptance.

An order is generally accepted after:

  • Payment is successfully authorized

  • Order details are reviewed

  • Product availability is confirmed

  • Fraud and security reviews are completed

  • No material pricing or listing error is identified

We may reject, limit, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Failed or reversed payment authorization

  • Suspected fraud or unauthorized activity

  • Quantity limitations

  • Delivery-address restrictions

  • Legal or regulatory restrictions

  • Inability to verify necessary order information

If we cancel a paid order, we will notify you and issue the applicable refund to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Pricing

Unless otherwise stated, prices displayed on the Site are shown in U.S. dollars.

Product prices may change without notice. A price change does not affect an order that has already been accepted, except where there is a clear and material pricing error.

Promotional prices, discount codes, or limited-time offers may be subject to:

  • Stated expiration dates

  • Product exclusions

  • Minimum purchase requirements

  • Quantity limitations

  • One-time-use restrictions

  • Other conditions displayed with the offer

Discounts cannot be combined unless expressly stated.

7. Taxes and Other Charges

Applicable sales tax is calculated and displayed at checkout where required.

The amount of tax may depend on:

  • The delivery destination

  • Applicable state and local tax rules

  • The products ordered

  • The information available at the time of checkout

The order summary presented before payment will show the product price, applicable discounts, shipping charges, optional delivery services, and applicable sales tax.

Standard Shipping is free for eligible deliveries within the contiguous United States, as described in our Shipping Policy.

Optional services, including White Glove Delivery where available, may involve an additional charge disclosed before purchase.

No undisclosed mandatory handling fee will be added after checkout.

8. Payment

Payment must be successfully authorized before an order can proceed to processing and fulfillment.

We may accept payment methods displayed at checkout.

【Visa、Mastercard、American Express、Diners Club、PayPal、Shop Pay、Apple Pay、Google Pay】

Payments are processed through authorized third-party payment providers. Those providers may conduct:

  • Payment authorization

  • Identity verification

  • Fraud screening

  • Security checks

  • Transaction settlement

Orellan does not generally receive or store complete payment card numbers when payment information is entered directly through an authorized payment processor.

Payment providers may process information under their own terms, privacy policies, and security obligations.

You represent that:

  • You are authorized to use the selected payment method

  • The billing information is accurate

  • The payment method has sufficient funds or credit

  • The transaction does not violate applicable law

9. Shipping and Delivery

Shipping coverage, processing times, estimated delivery times, delivery methods, freight appointments, tracking, and delivery restrictions are governed by our Shipping Policy.

Orellan currently provides eligible delivery within the contiguous United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam or other U.S. territories

  • P.O. Boxes

  • APO, FPO, or DPO addresses

Customers must provide a complete, accurate, and accessible delivery address.

A. Estimated Delivery Times

Processing and delivery times are estimates unless expressly guaranteed in writing.

Delivery may be affected by:

  • Product preparation

  • Quality inspection

  • Carrier capacity

  • Freight scheduling

  • Weather

  • Holidays

  • Address issues

  • Access restrictions

  • Events outside our reasonable control

If we cannot ship within the stated or otherwise applicable time, we will provide notice and any options required by applicable law, which may include accepting a revised shipping date or canceling the affected unshipped order for a refund.

B. Delivery Services

Standard Delivery generally does not include:

  • Room-of-choice placement

  • Carrying products upstairs

  • Elevator handling beyond the carrier’s standard service

  • Unpacking

  • Assembly

  • Installation

  • Packaging removal

White Glove Delivery may be available for select products or locations and is governed by the service description disclosed before purchase.

C. Delivery Access

Customers are responsible for confirming that:

  • The delivery address is correct

  • The location is accessible

  • Doorways and access paths are large enough

  • Required building permissions are obtained

  • An adult is present when a signature or freight appointment is required

Additional carrier costs resulting from an incorrect address, missed appointment, inaccessible location, or unauthorized delivery refusal may be the customer’s responsibility where permitted by law and disclosed under the Shipping Policy or Return and Refund Policy.

10. Risk of Loss and Product Ownership

Risk of physical loss or damage will transfer as provided by applicable law and the applicable delivery arrangement.

Nothing in this section limits Orellan’s obligations regarding:

  • Verified transit damage

  • Incorrect products

  • Missing products

  • Manufacturing defects

  • Other rights that cannot legally be excluded

Customers should inspect delivered products and report visible damage or other delivery issues in accordance with the Return and Refund Policy.

11. Returns and Refunds

Returns, refunds, damaged-product claims, defective-product claims, incorrect-product claims, and return authorization procedures are governed by our Return and Refund Policy.

Eligible return requests must generally be submitted within 30 calendar days of delivery.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs

  • Original shipping charges or optional service charges are non-refundable where stated in the Return and Refund Policy

  • The product must satisfy the stated return eligibility requirements

Orellan does not charge a restocking fee under the current Return and Refund Policy.

For verified products that arrive damaged, defective, incomplete, or incorrect, Orellan will provide an appropriate remedy in accordance with the Return and Refund Policy.

All returns require prior authorization.

Customers should not send returns to the address shown on the original shipping label unless that address is expressly provided in the return authorization instructions.

Approved returns may be directed to:

Orellan Returns
160 Southcreek Parkway
Romeoville, IL 60446
United States

A different authorized return location may be provided depending on the product, shipment origin, carrier, or return requirements. The address provided in the return authorization email controls.

12. Order Cancellations

Cancellation requests must be submitted to support@orellan.com as soon as possible.

A cancellation is not effective until confirmed by Orellan in writing.

An order may be eligible for cancellation before:

  • Production has started for a made-to-order or customized item

  • Final preparation has become irreversible

  • The order has been transferred to the carrier

Once an order has shipped, it generally cannot be canceled or intercepted.

If an order is already in transit, the customer may need to accept delivery and request a return under the Return and Refund Policy.

Custom-made, customized, personalized, or made-to-order products may not be canceled after production has started.

13. Product Inspection, Assembly, and Installation

Customers must inspect products before assembly or installation.

Furniture should be assembled and used only in accordance with the provided instructions.

Lighting products requiring hardwiring should be installed by a qualified professional in accordance with:

  • Product instructions

  • Electrical requirements

  • Building codes

  • Local regulations

Orellan is not responsible for damage caused by:

  • Incorrect installation

  • Improper wiring

  • Unauthorized modification

  • Failure to follow instructions

  • Use of incompatible electrical systems

  • Misuse

  • Neglect

  • Improper maintenance

  • Customer-caused damage

This limitation does not apply where responsibility cannot lawfully be excluded.

14. Reviews, Feedback, and User Content

If you submit a review, photograph, video, comment, suggestion, or other content, you confirm that:

  • You have the right to submit it

  • It does not infringe another person’s rights

  • It is not unlawful, deceptive, threatening, or malicious

  • It does not contain harmful code

  • It does not contain private information you are not authorized to disclose

You retain ownership of content you create.

By submitting content to Orellan, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute that content for purposes related to:

  • Operating the Services

  • Customer support

  • Product presentation

  • Marketing

  • Advertising

  • Business communications

We may remove user content that violates these Terms, applicable law, or the rights of another person.

15. Intellectual Property

The Site and its original content may include:

  • Orellan trademarks

  • Logos

  • Original text

  • Original photographs

  • Original graphics

  • Product renderings

  • Website design elements

  • Software

  • Icons

  • Layouts

These materials are owned by Orellan, Jiangxi Ruer Technology Co., Ltd., or the applicable licensors and are protected by intellectual property laws.

Nothing in these Terms transfers ownership of intellectual property to the user.

You may use the Site for personal, non-commercial shopping purposes.

You may not, without applicable authorization:

  • Copy Site content for commercial use

  • Reproduce or distribute protected images

  • Remove copyright or trademark notices

  • Use Orellan trademarks in a misleading manner

  • Create derivative commercial content

  • Scrape or systematically extract content

  • Represent Orellan content as your own

The phrase “original content” does not include third-party materials used under license or otherwise lawfully provided by another rights holder.

16. Third-Party Services and Links

The Site may use or link to services provided by third parties, including:

  • Shopify

  • Payment providers

  • Delivery carriers

  • Social media platforms

  • Analytics providers

  • Advertising providers

Third-party services may be subject to their own terms and privacy policies.

Orellan is not responsible for the independent content, availability, privacy practices, or conduct of a third-party website or service.

A link does not necessarily constitute endorsement.

17. Electronic Communications

When you place an order, create an account, or contact us electronically, you consent to receive transactional communications electronically.

These may include:

  • Order confirmations

  • Payment notices

  • Shipping notifications

  • Delivery updates

  • Account notices

  • Return and refund communications

  • Customer service responses

  • Legal notices

Promotional communications are governed separately by the Privacy Policy and applicable marketing preferences.

You may unsubscribe from promotional emails without affecting necessary transactional or service-related communications.

18. Disclaimer of Warranties

To the extent permitted by law, the Site and Services are provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be uninterrupted

  • The Site will always be error-free

  • Every product will remain available

  • Every digital display will reproduce colors identically

  • Carrier delivery estimates will never change

This section does not exclude:

  • Express written warranties provided with a product

  • Statutory warranties

  • Consumer guarantees

  • Rights or remedies that cannot legally be waived

19. Limitation of Liability

To the maximum extent permitted by applicable law, Orellan and its operators, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Improper use of the Site

  • Unauthorized account access caused by the user’s failure to protect credentials

  • Improper product assembly

  • Incorrect electrical installation

  • Unauthorized product modification

  • Misuse or neglect

  • Events outside our reasonable control

Where liability cannot legally be excluded, it will remain subject to applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud

  • Willful misconduct

  • Gross negligence where it cannot be limited

  • Death or personal injury where limitation is prohibited

  • Mandatory consumer protection obligations

  • Any other liability that cannot lawfully be excluded

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Orellan, Jiangxi Ruer Technology Co., Ltd., and their officers, employees, agents, affiliates, and service providers from third-party claims arising directly from:

  • Your unlawful use of the Site

  • Your material breach of these Terms

  • Your infringement of another person’s rights

  • Content you submit without necessary rights or authorization

This obligation does not apply to the extent that a claim results from Orellan’s own unlawful conduct, negligence, or breach.

21. Force Majeure

Orellan will not be responsible for a delay or failure caused by events beyond its reasonable control, including:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • Earthquake

  • Epidemics or public-health emergencies

  • Labor disputes

  • Carrier disruptions

  • Port congestion

  • Transportation restrictions

  • Government action

  • Civil unrest

  • War

  • Cyberattacks affecting third-party infrastructure

  • Utility or telecommunications failures

When such an event affects an order, we will make reasonable efforts to:

  • Provide available updates

  • Coordinate with the relevant service providers

  • Offer legally required cancellation or refund options

  • Resume performance when reasonably possible

This section does not remove any right that a customer has under applicable shipping, refund, or consumer protection law.

22. Privacy

Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy.

By using the Services, you acknowledge receipt of the Privacy Policy.

Consent to optional marketing, advertising cookies, or other processing will be obtained separately where required by law.

23. Policy Incorporation

The following policies form part of these Terms where applicable:

  • Shipping Policy

  • Return and Refund Policy

  • Privacy Policy

  • Any product-specific warranty or care instructions

  • Any written terms displayed with a promotion or service

If a specific policy directly addresses a subject, that specific policy will govern that subject.

If an inconsistency exists, mandatory applicable law will control.

24. Governing Law and Mandatory Consumer Rights

These Terms and the Services are governed by the laws applicable to Jiangxi Ruer Technology Co., Ltd. at its registered business location, without regard to conflict-of-law principles, except where another law must apply.

Nothing in these Terms limits or waives mandatory consumer protection rights available under the laws of the state or country where the customer resides when those rights cannot legally be excluded by contract.

For customers in the United States, applicable federal and state consumer protection laws continue to apply where legally required.

25. Dispute Resolution

Before starting formal legal proceedings, you and Orellan agree to make a reasonable effort to resolve the dispute through customer support.

To submit a dispute, contact:

Email: support@orellan.com

Please include:

  • Your name

  • Order number, if applicable

  • A description of the issue

  • The resolution requested

  • Relevant supporting information

This informal-resolution process does not prevent either party from seeking urgent legal relief or exercising a right that cannot legally be restricted.

26. Termination

We may suspend or terminate access to the Site where reasonably necessary because of:

  • Fraud

  • Security threats

  • Unlawful conduct

  • Material violation of these Terms

  • Abuse of customer service or payment systems

  • Attempts to disrupt the Site

Termination does not affect:

  • Rights that arose before termination

  • Payment obligations already incurred

  • Valid return or refund rights

  • Provisions intended to survive termination

27. Severability

If a provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

28. No Waiver

A failure by Orellan to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only if it is made in writing by an authorized representative.

29. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer these Terms as part of:

  • A merger

  • Corporate restructuring

  • Sale of assets

  • Financing transaction

  • Transfer of the business or brand

Any transfer remains subject to applicable consumer protection law.

30. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and Orellan regarding the Services and applicable purchases.

They replace prior statements or communications concerning the same subject, except for:

  • Product-specific written warranties

  • Confirmed order terms

  • Written commitments made by an authorized Orellan representative

  • Rights that cannot legally be excluded

31. Changes to These Terms

We may update these Terms to reflect changes in:

  • The Services

  • Business operations

  • Payment methods

  • Delivery services

  • Technology

  • Legal requirements

  • Regulatory guidance

The updated Terms will be posted on the Site with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law permits or requires otherwise.

A material change will not retroactively remove a right attached to an order that was already accepted.

32. Contact Information

For questions about these Terms of Service, contact:

Orellan Customer Support Team

Email: support@orellan.com
Phone: +1 (855) 608-0111

Operated by:
Jiangxi Ruer Technology Co., Ltd.

Registered Business Address:
Room B3-144, 2nd Floor, Building B
Jiangxi Huigu–Honggu Creative Industry Park
No. 899 Xuefu Avenue, Hongjiaozhou
Honggutan District, Nanchang, Jiangxi 330077
China