White Glove Delivery Service

At Orellan, we believe that purchasing luxury furniture should be an effortless and inspiring experience from the moment you click "order" to the final placement in your home.

Oversized artisan furniture requires exceptional care. That is why we offer our optional Premium White Glove Delivery service—a seamless, end-to-end luxury logistics experience designed to handle the heavy lifting while you sit back and enjoy your new space.

What is Included in Orellan White Glove Service?

When you upgrade to White Glove Delivery at checkout, you aren't just paying for shipping—you are securing a professional two-person delivery team dedicated to transforming your home safely and efficiently.

  • Room of Choice Placement: No more curbside drop-offs. Our team will carefully carry your heavy furniture items inside your home, up or down staircases, and place them exactly in the room and spot you designate.

  • Expert Structural Assembly: Our professionals will uncrate, unpack, and expertly assemble your new furniture piece (such as dining tables, sideboards, or sofas), ensuring everything is structurally perfect and ready to use.

  • Packaging Debris Removal: Large furniture arrives in heavy-duty wooden crates, pallets, and extensive protective padding. Our team will completely clean up the delivery area, break down all boxes, and haul away 100% of the bulky packaging materials for eco-friendly disposal.

Transparent Rate Structure

To ensure a seamless checkout experience with absolute clarity, we utilize a flat-rate tiered pricing system based on item quantity. No hidden fees, no post-purchase surcharges.

Product Category White Glove Delivery Investment
Standard Furniture Pieces (Tables, Sofas, Sideboards, etc.)

$300 USD for the first item.


$200 USD for each additional eligible item.
Dining Chairs (Special Bundle Exception)

$300 USD per pair (up to 2 chairs count as 1 item).


$200 USD for each additional pair (every additional 1–2 chairs count as 1 additional item).
Lighting & Electrical Fixtures Not Available (See Service Limitations below)

💡 Smart Savings Example: If you purchase 1 Premium Dining Table and a set of 2 Dining Chairs, your White Glove upgrade fee at checkout will be calculated perfectly as $500 USD ($300 base for the table + $200 for the paired dining chairs).

Service Limitations & Important Notes

To ensure regulatory safety, compliance, and insurance alignments, please note the strict boundaries of our standard assembly service:

  • Lighting & Electrical Fixtures Exclusions: Orellan White Glove Service is strictly tailored for wood, metal, and upholstered furniture. It is NOT available for any lighting products. For your home's safety and local insurance compliance, all luxury chandeliers, pendants, and wall-mounted lighting must be wired independently by a licensed professional electrician.

  • No Structural Modifications: The delivery team cannot perform wall-mounting (such as securing heavy floating mirrors or shelving), drilling into your infrastructure, or plumbing connections.

Preparing for Your Delivery: A Quick Checklist

To ensure a flawless setup on delivery day, we kindly ask our patrons to verify the following prerequisites:

  1. Measure Your Architecture: Please verify your room dimensions, but more importantly, ensure that oversized furniture boxes can physically clear all doorways, tight hallways, staircases, or building elevators.

  2. Clear the Runway: Please ensure the path to your room of choice and the final setup space are completely cleared of existing furniture and personal belongings prior to arrival. Our logistics crew is legally prohibited from moving or disposing of your pre-existing household property.

  3. Building Regulations (COI): If your luxury residential high-rise or commercial property requires a Certificate of Insurance (COI) to grant access to freight vehicles, please contact us immediately at support@orellan.com after placing your order so we can dispatch the credentials beforehand.

  4. Delivery Window & Sign-off: Once your piece arrives at our local U.S. delivery terminal, the carrier will contact you via phone/text to secure a mutually convenient appointment window. An adult (18 years or older) must be present to inspect the craftsmanship and sign for the delivery.

Questions About Your Delivery?

Our dedicated concierge support team is here to assist you with any custom logistics inquiries. Reach out to us at support@orellan.com (Monday–Friday, 9:00 AM – 6:00 PM GMT+8) for prompt, white-glove assistance.